Business Communication – Richard Brisebois PhD

May 14, 2020May 13, 2020

Keep track of what really matters

I am a fan of keeping a journal. I keep one myself and I encourage the leaders I work with to do the same.

The format does not really matter (what you thought, what you did, what you said, how you felt, etc.) as long as you record it. By recording it you’re acknowledging that it mattered at the time and you’re making it matter now.

You don’t keep a journal to revisit it. You keep a journal to make a record, to state that your day mattered.

I’m reminded of this by a recent post I read on keeping a Good Times list:

to notice and record the moments and experiences in life that bring you joy, or that energise and fulfil you. This one thing will help you appreciate what really matters, and to do more of them. It’s simple to do, and you need nothing more than a pen and paper.

It’s another form of “counting your blessings”. And it will help you keep track of what really matters.

[photo by Dina Spencer]

April 7, 2020April 5, 2020

Zoom alternatives with greater safety and privacy

FaceTime is a perfect alternative to Zoom, as long as everyone who’s part of the meeting or chat has access to an Apple device. FaceTime is stable and it allows you to add multiple people to your video chat. FaceTime uses end-to-end encryption, which means even Apple doesn’t have the key to view your chats, according to Apple.

Signal is a highly private and secure app. Think of it as a WhatsApp alternative, and like WhatsApp, Signal offers video functionality. As with Apple’s FaceTime, Signal is protected by end-to-end encryption, powered by the open source Signal Protocol. Unlike Zoom, Signal doesn’t support group chats, so it is really for use when you are having a one to one.

Skype is a solid Zoom alternative mainly because it is nearly as functional. It’s very stable, supports large group chats, you don’t need an account to use it, and it’s easy to create your own meeting and control who’s allowed in. One caveat: Skype isn’t end-to-end encrypted, so for those sensitive calls, you are better with an option such as Signal.

Jitsi is a very cool and secure open source app that’s recently launched to the market. It offers multiple video chatting features, and people joining your chat don’t have to create an account. It’s not end-to-end encrypted.

Houseparty isn’t super secure, but it’s very functional for casual chats and you can lock rooms to stop uninvited guests from crashing your party. In your settings, use private mode, and turn off location tracking. You can also use fake names and birth dates for extra security.

(the above is an abridged version of a longer article in Forbes, accessed on April 4, 2020 – photo by Benjamin Child on Unsplash)

January 31, 2019

A new project: the People & Management Monthly Links newsletter

When my friend Xavier took an interest in my master’s thesis he started suggesting books and journal articles that he thought might be useful to my research. Soon thereafter I started doing the same whenever I bumped into something I thought might be useful to his doctoral dissertation (and later to his research and classes).

I also began doing this to other friends and colleagues. It had been (and still is) a great experience for me and I wanted others to experience the same.

This has been going on for decades now. Of course, paper cuttings and photocopies have become emails with links and attachments.

I am thinking it is time to broaden the circle. And that is why I am creating the People & Management Monthly Links newsletter.

The content of the newsletter will follow my consultancy practice and intellectual pursuits: leadership development and executive coaching, that is, people managing themselves, others, their team, and their organization.

My hope is that as a subscriber to the Monthly Links you will also become a contributor of material that might be interesting to other subscribers. Please send your suggestions by replying to the newsletter email you receive – you can subscribe here.

Happy reading!

December 3, 2018November 30, 2018

The art of the elevator pitch

Carmine Gallo in HBR:

According to molecular biologist John Medina of the University of Washington School of Medicine, the human brain craves meaning before details. When a listener doesn’t understand the overarching idea being presented in a pitch, they have a hard time digesting the information. A logline will help you paint the big picture for your audience.

In Hollywood cinema, one of the greatest loglines of all time belongs to the iconic thriller that kept kids out of the ocean during the summer of 1975:

A police chief, with a phobia for open water, battles a gigantic shark with an appetite for swimmers and boat captains, in spite of a greedy town council who demands that the beach stay open.

What makes it work?

The logline for Jaws identifies the key elements of the story: the hero, his weakness, his conflict, and the hurdles he must overcome — all in one sentence. It depicts the overarching storyline in an interesting, straightforward way, rather than focusing on details that might seem meaningless without the context of the bigger picture.

More here.

July 2, 2018June 19, 2018

A modest proposal: eliminate email

The concept is simple. Employees no longer have personalized email addresses. Instead, each individual posts a schedule of two or three stretches of time during the day when he or she will be available for communication. During these office hours, the individual guarantees to be reachable in person, by phone, and by instant messenger technologies like Slack. Outside of someone’s stated office hours, however, you cannot command their attention. If you need them, you have to keep track of what you need until they’re next available.

On the flipside, when you’re between your own scheduled office hours, you have no inboxes to check or messages demanding response. You’re left, in other words, to simply work. And of course, when you’re home in the evening or on vacation, the fact that there’s no inbox slowly filling up with urgent obligations allows a degree of rest and recharge that’s all but lost from the lives of most knowledge workers today.

This is from an HBR article by Cal Newport. You can and should follow his blog.

I want to hear what you think… particularly the ways in which you can make this (or some version of it) work. Drop me a note using the “Contact me” button on the ruler.

June 8, 2018May 18, 2018

Before you write anything, ask yourself these questions

Says George Orwell:

A scrupulous writer, in every sentence that he writes, will ask himself at least four questions, thus:

What am I trying to say?

What words will express it?

What image or idiom will make it clearer?

Is this image fresh enough to have an effect?

And he will probably ask himself two more:

Could I put it more shortly

Have I said anything that is avoidably ugly?

More here.

See also: George Orwell at Encyclopedia Britannica.

May 30, 2018May 18, 2018

Want to improve your writing? Read a lot. And slowly.

Learning to write sound, interesting, sometimes elegant prose is the work of a lifetime. The only way I know to do it is to read a vast deal of the best writing available, prose and poetry, with keen attention, and find a way to make use of this reading in one’s own writing.

The first step is to become a slow reader. No good writer is a fast reader, at least not of work with the standing of literature.

Writers perforce read differently from everyone else. Most people ask three questions of what they read: (1) What is being said? (2) Does it interest me? (3) Is it well constructed?

Writers also ask these questions, but two others along with them: (4) How did the author achieve the effects he has? And (5) What can I steal, properly camouflaged of course, from the best of what I am reading for my own writing? This can slow things down a good bit.

More here.

May 9, 2018May 9, 2018

Start with the light

Doc Searls on his blog.

So where does [architect] Bill Patrick start, working unassisted by computer?

“I start with the light,” he says. “I say ‘where do we want the light?'”

We wanted our light coming from the direction of our hilltop view toward San Francisco Bay. We also wanted to enjoy that light outdoors as well as inside the house. The result is a lot of glass on every floor facing the Bay, and a deck or balcony outside every room on the Bay side the house. The roof is nearly flat, to maximize interior space within the local limits on roof height above grade, and the whole thing is not only beautiful, but unlike anything else, anywhere. It expresses Bill’s art, and it reflects our original intentions.

In other words, it’s a creation, not a replication or a variation. I also can’t imagine seeing this house as a template for anything else.

The same principle applies for any communicative act – letter, email, text, talk, presentation, etc. Start with the light; with what the purpose of the act is. And work backwards from there.

More here.