Tag: e-mail

Current communication ecosystem



Source: Readwriteweb.com

To email or not to email: Michael Dell

In a memo to Dell Inc. employees days after returning as chief executive officer, Michael Dell said the beleaguered computer maker is quashing bonuses for 2006 and reducing managers to help cut costs and steer the company back toward dominance.The e-mail sent Friday also revealed that Dell will not hire a chief operating officer, will push faster product development and will expand into new business to drive revenue growth.

In the e-mail, Dell wrote that the company ended its fiscal year Friday with “great efforts, but not great results.”

“This is disappointing, and it is unacceptable,” wrote Dell, who went on to say that he plans to remain CEO for the next several years. (EastOregonian.com)

Possible assignment questions: Is email the appropriate channel to deliver this type of information? What is the message embedded in the choice of using email rather than other available channels? Explain.

Top 10 when NOT to email

We discuss this in class every term.

Here is one author’s list:

1. To communicate bad news, complaints or criticism
2. When you are seeking information that is not simple and straight-forward
3. When you are seeking approval on something that is involved or controversial
4. When you’re sending a few people complicated instructions
5. When you are asking for comments on a long document (probably attached to your proposed e-mail)
6. To request information from a group on a recurring basis
7. To convey instructions to a large number of people
8. To achieve consensus
9. To explore a subject or idea
10. To send news, interesting documents, links, policies, directory updates and other ‘FYI’ stuff

UPDATE 7-20-07: And here’s another’s:

  1. When you are right
  2. When you are wrong
  3. When you are mad
  4. When you don’t know what you want
  5. When you are stalling
  6. When you are drunk
  7. When you are gossiping
  8. When you see the “Re’s” pile up
  9. When you have nothing to add
  10. When the exchange is over
  11. At 3 am
  12. When you are bored
  13. When you should be concentrating on someone or something else

You are your inbox

… so says a WSJ article.

My three-prong approach:

  • I “filter” incoming emails to folders
  • I read my emails three times a day
  • I manage my inbox so that it contain only actionable items.

“In contact” but not connected

During our discussion on hot and cold media, some of you observed that however much more we are “in contact” with people (email, text messaging, instant messaging, etc.), we seem to be less connected. Well, a recent study confirms this.

Americans don’t have as many close friends as they used to.

We’re networking on myspace.com, sharing photos and text messaging on our cellphones, and blogging at all hours. But a major national survey being released today shows that the average number of people with whom Americans discuss important matters has dropped from three to two in just two decades, a steep falloff in confidants that startled the researchers.

The study by sociologists at Duke University and the University of Arizona provides powerful evidence for the argument that the country is becoming increasingly socially isolated even as cellphones, the Internet, and other technology make people more interconnected. The authors found that fully one-quarter of Americans say they have no one with whom to discuss their most important personal business. (link courtesy of a fellow blogger).

Life after e-mail

Last Thursday we discussed the challenges of not letting e-mail take over your schedule and your life.

Lisa Haneberg’s post brought to my attention

these two posts from David Lorenzo. In post 1, called Making the Most out of E-Mail, he shares some new habits he is going to try to reduce the time he spends on e-mail and improve his focus. In the second post, E-mail Maximization Day 1, David tells you how day 1 went.

David’s posts offer practical suggestions to break free from e-mail tyranny, not unlike the ones that we shared in our discussion… except that his are written in a tongue-in-cheek tone.