Dear user: No, we don’t do that

via Scripting News:

Sometimes you just have to say no to users. No, we don’t do that.

If you want that feature feel free to get X, where X is the name of an app that promises to provide the annoying functionality. Especially when there’s such a simple solution to the problem that requires the user basically giving up nothing.

Similarly, sometimes you just have to fire your customer.


The customer is always

Sometimes the obvious is worth repeating:

You need to know who your customers are and what you are offering them. If it is rock-bottom prices, you need to be cheaper than anyone else. If it is a glitzy department store, glitz is what you have to provide. (…)

Customers may not always be right, but they certainly matter. Unless you can give them what your competitors cannot, you have no business.