Overcome ambiguity: choose the medium required by the task

The criteria are

  • (a) the availability of instant feedback;
  • (b) the capacity of the medium to transmit multiple cues such as body language, voice tone, and inflection;
  • (c) the use of natural language; and
  • (d) the personal focus of the medium.

via Media Richness Theory.

By Richard Brisebois

I help companies develop their leaders. I help managers develop themselves and their teams.
Richard Brisebois is a leadership development professional who has worked with 7,000+ managers, leaders, and business owners in 40+ countries, from Fortune50 executives to SME business owners and tribal leaders. He specializes in designing and facilitating leadership development programs as well in team coaching.