1. COMMUNICATION IS A PROCESS…
The Foundation: Co-Responsibility for Understanding Communication is not about how eloquent or smart or well-spoken one is. It’s not about the clever tricks of rhetoric or the slick slide deck. My work as a consultant and a coach is to invite people to approach communication as a process by which all parties make themselves co-responsible for the creation of a shared understanding. Read the full essay →2. COMMUNICATING IS NOT TALKING AT PEOPLE, IT’S CO-RESPONDING
The Practice: Ensuring Understanding There are simple ways to do so. But it’s work. Read the full essay →3. THE MANAGER’S README: A PRACTICE IN RADICAL HONESTY
The Documentation: Creating Accountability for Communication
The Manager’s README, sometimes called a personal user manual or leadership charter, has gained popularity as a transparency tool. But its true power lies not in the words themselves but in the accountability framework they create.
4. EFFECTIVE TIME MANAGEMENT: BEYOND ‘KEEP IT BRIEF’
The Depth: Giving Communication the Time It Requires
Stop watching the clock and start reading the room. Here’s how successful managers balance depth with efficiency. Managers often tell their teams to “keep it brief,” but complex issues need more than brevity.